Frequently Asked Questions

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Online credit card 線上刷卡付費 - 03 - 版權保護 線上刷卡付費 - 04 - 版權保護 線上刷卡付費 - 05 - 版權保護 線上刷卡付費 - 06 - 版權保護 線上刷卡付費 - 07 - 版權保護 線上刷卡付費 - 08 - 版權保護 線上刷卡付費 - 09 - 版權保護 線上刷卡付費 - 10 - 版權保護 看完步驟即可點圖示付款：

Pay Pal Payment PayPal付費 - 5-paypal1 - 版權保護 PayPal付費 - 5-paypal2 - 版權保護 PayPal付費 - 5-paypal3 - 版權保護 PayPal付費 - 5-paypal4 - 版權保護

Pay at store or fax credit card authorization 來店付款、郵政劃撥、或填寫信用卡扣款授權書 - 5-PASOFCC1 - 版權保護 來店付款、郵政劃撥、或填寫信用卡扣款授權書 - 5-PASOFCC2 - 版權保護 來店付款、郵政劃撥、或填寫信用卡扣款授權書 - 5-PASOFCC3 - 版權保護

SmilePay -｢Pay at 711 I-Bon｣ 到 ｢7-11 I-Bon 萊爾富｣ 付款 - 5-SPPA711IB1 - 版權保護 到 ｢7-11 I-Bon 萊爾富｣ 付款 - 5-SPPA711IB2 - 版權保護 到 ｢7-11 I-Bon 萊爾富｣ 付款 - 5-SPPA711IB3 - 版權保護

SmilePay - Pay by ATM 用 ATM 櫃員機付款 - 5-SPPbATM1 - 版權保護 用 ATM 櫃員機付款 - 5-SPPbATM2 - 版權保護 用 ATM 櫃員機付款 - 5-SPPbATM3 - 版權保護

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Membership

How do I order the first time I visit? You do need to register as a member to purchase products on the CRTSbooks website.

How do I become a member? To open a new member account click on the “Join" button in the top right-hand corner of the home page. Fill out the requested information. Then click “Create user” button to complete. You can enter your user name in Chinese, English or numbers. The English option is not capital sensitive. For your security, we recommend that your password contain at least 6 characters. A combination of numbers and letters is best. The password is capital sensitive. Be sure that your Email service is reliable. If you have questions about which Email service we have found reliable, please contact us.

How do I sign in to this site? After you have registered, click on “sign in” button on the top right-hand corner of the home page, and enter your user name and password. Then click the blue “sign in” button. If you have any trouble signing in, contact us.

What if I forget my member ID or password? You may select "Recover Password" on the Sign in page, the system will automatically assign you a new password and send it to you at the Email you registered. If you do not receive the new password, please send an Email to Administrator and include your contact information for verification.

After I found the book(s) I want, how do I buy them? Click on the item(s) you want to buy. Put how many of that book that you wish to buy in the box in front of “add to cart." After you have made all of your choices, you can either click on the “proceed to check out” button on the right, or click on the cart icon on the top of page, and then follow the check out directions. Follow the directions to complete the payment and shipping options. We will automatically send you a confirmation of your order to your Email. If you do not receive your confirmation please contact us quickly.

How can I change the quantity of a book in my cart? Click on “my cart” on the right of page. Change the quantity in the appropriate box, and then click on “Update basket” on the top of the page. If you want to delete whole item, click on the cross icon beside the item.

Can I place an order if my country is not on your menu list? Yes, you can. But you must contact administrator to request that your country be added to the list. Once your country is an option on the list, you are ready to order.

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Profile

What is profile? The profile, located in the top right-hand corner of the screen includes your user name, Email, password, and shipping information.

How to modify my profile? To modify your personal information, you may log into the site and choose "Profile" on the top right-hand corner of the first page.

Is my profile public information? No. The administrator is the only other person beside you that can access that information. The administrator uses it only for shipping information

Is it necessary to keep the profile information current? Yes. Your Email and shipping information must be correct so that your confirmation and your order will be delivered correctly. If your order is shipped to an incorrect address, we will think your cancelled your order and we will not try to re-send the order.

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Search

How can I find a book? You can choose to look by category, by authors, by press, list all or by audience to select books.

Could I search by the name of a book or by an author? Yes, our search box is in the upper left-hand corner. You could search by book, by author, or by ISBN, etc. Enter the information and click “go.”

What can I do if I cannot find the book(s) I want in this site? Contact administrator and tell him/her what book you are looking for. If the book is an assigned textbook for a CRTS class, we will add that book to the list as soon as possible. If the book for which you are looking is not a CRTS textbook, we will review the book and add it to the list if it meets our reformed standards.

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Payment

How many menthods are there for the payment? You may choose: A. On-line Credit Card payment using Visa, Master Card, JCB, or American Express. B. Offline payment: ATM Transfer: Please make the transfer to: Taipei Fubon Bank with account name, RTF PUBLISHING CO. LTD., account number (012)530-102-819-160, and EMAIL us your name, your order number and the last 5 digits of your account number. After we received your EMAIL, we will contact you. (If you do not receive a phone call or Email from us within 24 hours, please call us at 886-2-2718-3110 Ext 1 for verification.) Postal transfer: transfer number: 19902327; account name, RTF PUBLISHING CO. LTD. Note your order number in message box, (you must fill it in completely for your order to be processed). Offline credit card payment: Please download and fill in the Credit Card Authorization Form. After it is filled in completely, fax it to us at 886-2-2718-3112. We will contact with you when we have received your fax. (If you do not receive a phone call or Email from us within 24 hours, please call us at 886-2-2718-3110 Ext 1 for verification.) Pay at RTF publishing: When you enter the office inquire where you will make payment to RTF publishing. Be sure to leave your name and order number with your payment. Our address is, No. 40, Allen 6, Lane 133, Nanjing E. Rd. Sec. 4, Taipei. Taiwan, ROC.

What is smilepay? 訊航是我們使用的金流平台，可參考下方資訊：

What are the payment options for China? We recommend online credit card payment. This has the lowest processing fee. Contact administrator for other options.

What are the payment options for overseas countries? We recommend online credit card payment. This has the lowest processing fee. Contact administrator for other options.

Can I choose a billing name/title and address which are different from my shipping address? YES! If you are using online credit card payment, there are different fields to enter these information. If you are using offline credit card payment, include a note on the Credit Card Authorization Form indicating the billing and shipping addresses. If you pay by ATM transfer, include a note in your email indicating the billing and shipping addresses. If you plan to pay at the RTF office, please leave a note in the box on the check out page before sending your order indicating the billing and shipping addresses.

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Orders

How can I check the status of my order? You may check the status of your order by logging into CRTSbook.net. Choose "My Orders" in left-hand menu "My Stuff".

How long will it take my order to arrive? If the books are published by RTF, they should be shipped within 2 business days. Books from other publishers may require at least 2 more business days before they are shipped. Shipping time is dependent on the method of shipping you requested.

May I cancel my order after I have pressed the "submit" button? It is not recommended, but you may cancel an order within one business day. Please send an Email to administrator or make a call to 886-2-2718-3110 Ext 1 to tell us you are canceling your order. If your order is already in the shipping process, you may not cancel your order. Contact administrator if you need to return books and receive a refund.

May I change the payment method after checking out? Yes, you can. You may send an Email to administrator to make this request.

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Shipping

What is the shipping rate? Please reference our shipping volume discount.

What shipping company does CRTSbooks use? The shipping company will be determined by the method of shipment requested.

Can your books be shipped to Mainland China? Yes, we ship books to mainland China.

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Functions

What is the “newsletter?” The newsletter is where we introduce new books and promotions. This is sent periodically by Email.

How can I receive your newsletter? After you register, you can choose to receive the newsletter in the profile section.

Can anyone write a review for a book? Yes. Once you register you can write a review on any book.

How do I submit a review? Select a book, click on “Add a review!” on the left-hand side, and type in your comments.

Who can vote to rate a book? Any registered member can vote.

How do I vote to rate a book? Select a book, and in the “Rate this book” box on the left-hand side of the page, click to indicate the number of stars you think the book deserves.

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add a FAQ

How do I add a FAQ? Choose FAQ.ASPX from the administration menu. (Only Adminstrators can add FAQ.) Choose "Add" (like all scaffolds). Note: you must be logged in as an administrator Note: Choose the correct FaqCategory (some FaqCaterories only show up in Administration FAQ, others in the regular FAQ).

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Editor

How can I become an editor? 凡是有心參與本網站的編輯、翻譯事工者，並固定參與在福音派教會的主內肢體，均可申請加入。申請經本網站之管理員與相關牧長討論同意後，將給予編輯者之權限。 認可後的編輯者，需先自行註冊會員帳號，並將其帳號告知管理人員，管理人員會儘快改變該員的身份。 編輯者需負有保管帳號密碼之責，也不可將該帳號與密碼給他人使用。 本網站編輯者均為義工性質。 編輯者之任用、人數、任期等，本網站擁有最後決策權。

How do I edit short description as an editor or a translator? A. 登入網頁： 編輯者以編輯身分登錄網頁後，會在頁面左邊看到 “editor”，其下方有一個選項是 “Short description”，點選進入下個頁面。 B. 查詢工作名單： 在進入後的頁面中會在右邊看到 “Chinese Description Status”，並且有下拉選單，按照不同選擇內容分別為收集資料者，翻譯者與編輯者的工作名單。 C. 查詢缺簡介資料的物件： 請在下拉選單中選擇“Needs content in this language”，點選後將會出現所有中文或英文沒有簡介的名單。 D. 資料收集部分： 按照名單在網上搜尋英文版的書籍資料(因英文方面的資料比較多)，並將簡介內容貼到正確之文字框中(有上下兩個文字框，上面的是中文的，下面是英文的)。完成後請記得選擇下方中文選項的地方選擇“Needs translation into this language”。 E. 翻譯部分： 若要英翻中，請在下拉選單中選擇 “Needs translation into this language”，點選後將會出現所有已有英文簡介，需要翻譯成中文的名單。 在名單中逐一選擇檔案翻譯，當翻譯完成後，請記得在下方選擇“Needs first editor”。 F. 編輯部分： “Needs first editor”的名單顯示初步完成之翻譯或編排的簡介內容的項目，編輯者需編輯這些內容，完成後標示“Finished”。 G. 最後管理員會將“Finished”的項目更新到網路上。

Why can't I update the file? Crtsbooks的文字框設定禁用程式編輯語法，當檔案無法儲存時，請檢查文字框中是否有編輯語法。此情形通常在您先使用Word編輯文字，再貼入網站文字框中的時候發生。請在您將文字貼入文字框前，先轉成純文字檔，副檔名為.txt類型的檔案。方法如下：將您的文章先貼到純文字檔的編輯器如“記事本”中，再將“記事本”檔案中的文字複製到文字框中；或是在Word中直接轉存成.txt檔，關閉Word後，打開該.txt檔，複製並貼上其中內容至文字框即可。

What I should do if program does not running right? 請在頁面左邊的 “editor”下面的”Issues”中提出，敘述問題時需清楚說明如何發生，在什麼時候發生，在哪一個頁面中發生或是屬於哪一本書的項目。

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